Last Updated: January 1, 2026. Please read this policy carefully before making a payment. By making a payment, you acknowledge and agree to this Refund Policy.
At vcnclgatd.site, we are committed to delivering high-quality document drafts that meet your expectations. We understand that circumstances may change, and this policy outlines your rights and our obligations regarding refunds.
1. When Refunds Are Eligible
You may be eligible for a full or partial refund in the following situations:
Full Refund Eligible:
You submitted payment but we were unable to prepare your draft within the stated timeframe (48 hours for Standard, same day for Urgent)
You made a duplicate payment for the same application
A technical error caused an incorrect amount to be charged
You cancelled the application within 2 hours of payment and before work has commenced
Partial Refund Eligible:
Significant errors in the draft caused by our team (not due to incorrect information provided by you)
You cancelled after 2 hours but before the draft was completed
2. When Refunds Are NOT Eligible
No Refund in These Cases:
The draft has been prepared and delivered to you
Errors in the draft caused by incorrect information provided by you
The official authority rejected your application (this is outside our control)
You changed your mind after the draft was completed
You requested modifications after delivery (modifications may incur additional fees)
Delay caused by incomplete documentation from your side
Payment made more than 30 days ago
3. How to Request a Refund
1
Contact Us: Reach out via WhatsApp (+92 317 0150806) or email (support@vcnclgatd.site) within 7 days of your payment.
2
Provide Details: Share your Application ID, payment proof (bank slip), reason for refund request, and contact information.
3
Review Period: We will review your request within 3 business days and notify you of our decision.
4
Refund Processing: If approved, refunds are processed to the original payment method within 5–7 business days.
4. Refund Timelines
Scenario
Timeline
Cancellation within 2 hours (before work starts)
Full refund within 3 business days
Our failure to deliver on time
Full refund within 5 business days
Duplicate payment
Full refund within 3 business days
Partial refund (our error)
Within 5–7 business days
Dispute resolution cases
Up to 14 business days
5. Dispute Resolution
If you disagree with our refund decision, you may escalate your dispute by: