Frequently Asked Questions

We are a private document drafting assistance service. We help citizens prepare correctly formatted application drafts for Union Council certificates — including birth, death, marriage, divorce, residential, rukhsati, and heirship certificates. We do NOT issue official government certificates. Our drafts are prepared documents that you then submit to your local Union Council or relevant authority for official processing.

No. We are a completely private service. We have no affiliation with NADRA, any Union Council, Neighbourhood Council, or any government department. We are an independent assistance service that helps prepare document drafts. Always verify official government procedures at the relevant government offices directly.

You absolutely can fill the form yourself. Our service adds value by: (1) ensuring the draft is correctly formatted to reduce the chance of rejection, (2) saving you time by having experts prepare the draft, (3) making sure all required fields are filled accurately, and (4) providing guidance on what supporting documents to attach. Many Union Council applications are rejected due to simple formatting or information errors that our service helps prevent.

Yes, our service is completely legal. We are a private document preparation and assistance service — similar to a typing center or document preparation service. We prepare draft documents based on information provided by clients. We do not forge, misrepresent, or certify any document as official. All official certification and issuance must be done by the relevant government authority.

We currently assist with drafts for: Birth Certificate, Death Certificate, Marriage Certificate, Divorce Certificate, Residential Certificate, Rukhsati Residential Certificate, and Heirship Certificate. All of these are Union Council documents. For other document types, please contact us to check availability.

The process is simple: (1) Visit our homepage and scroll to the application form. (2) Select your application type and service category. (3) Fill in your personal details accurately. (4) Select your Union/Neighbourhood Council. (5) Attach supporting documents if available. (6) Submit the form and pay the service fee. We then prepare your draft and deliver it to you.

The information required depends on the certificate type. Generally, you need: your full name, CNIC number, contact number, address, and your Union/Neighbourhood Council. For specific certificates: birth (child and parent details), death (deceased person details), marriage (bride, groom, witness details), etc. The application form will guide you through all required fields.

Document requirements vary by certificate type. Common requirements include CNIC copies, hospital slips (for birth/death), Nikah Nama copy (for marriage), and property documents (for residential/heirship). Click the "Requirements" button on the application form to see the specific requirements for each certificate type.

Yes. If you notice an error or need to update information after submission, contact us immediately via WhatsApp (+92 317 0150806) with your Application ID. Changes can typically be made if the draft has not yet been completed. If the draft is already prepared, corrections may require a Modification service application.

Yes. Our service prepares the draft application for you, but you (or an authorized representative) must physically visit your local Union Council to submit the application and collect the official certificate. We help you prepare — the official processing happens at the government office.

After submitting your application, you receive an Application ID. You can use this to track your application via the "Track Application" link on our homepage, or contact us directly on WhatsApp with your Application ID for an immediate status update.

Our service fees are: Normal — Rs. 200, Urgent — Rs. 300, Reprint — Rs. 150, Modification — Rs. 200. These fees are for our private drafting service only and are completely separate from any official government fees that the Union Council may charge for certificate issuance.

No. Our fees are private service fees for document preparation only. The government (Union Council) has its own separate fees for official certificate issuance, which you will pay directly to the Union Council. Our fees and government fees are completely separate.

We currently accept payment via Bank Transfer. After selecting your service and viewing the fee breakdown, you can choose the bank transfer option, transfer the amount to our bank account, upload the bank slip as proof, and submit your application. Payment details are shown at the time of application.

Refunds are available in certain circumstances — including if you cancel within 2 hours of payment (before work begins), if we fail to deliver on time, or for duplicate payments. Once a draft is prepared and delivered, fees are generally non-refundable. Please review our full Refund Policy for complete details.

Normal service: 24–48 hours after payment confirmation and receipt of all required information. Urgent service: Same day or within a few hours depending on complexity and time of submission. Applications submitted after 5 PM may be processed the next morning.

Drafts are typically delivered via WhatsApp (as a PDF file) to the contact number provided in your application. You can also receive it via email if you provide your email address. The PDF can be printed and taken directly to the Union Council.

If there is an error in the draft caused by our mistake, we will correct it free of charge. Contact us on WhatsApp with your Application ID and explain the correction needed. If the correction is needed due to incorrect information you provided, a Modification fee may apply.

Yes. We take data security seriously. All information submitted through our website is encrypted using SSL. Your personal data is used solely to prepare your document draft and is not shared with any third parties except as strictly necessary to deliver the service. See our Privacy Policy for full details.

No. Your CNIC and personal details are used only to prepare your document draft. We do not sell, trade, or share your personal information with third parties for marketing or any other commercial purpose. Data may only be disclosed if required by law or a court order.

Application records are typically retained for up to 12 months after service completion. After that, your data is securely deleted. You may request deletion of your data at any time by contacting us at support@vcnclgatd.site.